The promise of a 90 night trial when purchasing a mattress does not exist. They expect you to roll and vacuum pack in original packaging which is impossible. Also promise " ideal world will come and pick up free of charge".you need to purchase packaging and arrange and pay collection through Hermes. Do not believe flexi pay, they took the full amount from my account a d lied about the reason why. I now have a mattress that was misrepresented by the presenter therefore cannot use and I am £360 out of pocket. Please do not deal with this company once they ha e your money they are so rude and ignore you.