RugDoctor delivered in an appalling condition. Leaked. Wet/soaked Damp. Torn/holes. Box resealed as though it was used before and taped up. Refurbished? Returned ? Can't believe idealworld allowed it to be delivered like this Hermes driver dragged it into our home... scanned it then shot off in seconds. Maybe he knew something we didn't? Where the machine inside the box had leaked..our kitchen floor now has a stain which is impossible to get rid off at moment. Emailed them. Chat team cut me off.lol. Hopefully a full refund and including postage costs will be forthcoming,but I have little or no faith in idealworld now.