If only I could rate less than one star. I am shocked to see many other consumers have been experiencing the same problem as me, if I had known the company was this bad I would have never dealt with them, why haven't Trading Standards closed this shambles of a business down? Impossible to get a refund for an item I didn't receive. The courier Ideal World use, Evri formally known as Hermes, had great difficulty in delivering my Hoover 'lightweight' upright hoover, I was waiting in when I received emails stating the item was on it's way, then it got cancelled as apparently the hoover was too large too deliver in a standard size eg- Ford Connect. It would be possible to fit the hoover in my personal car which is a One Series! Again they had to reschedule delivery, stated in the email they had to try and locate a bigger vehicle such as a HGV to deliver my item effectively due to the colossal size of this hoover. So, at this time, I decided to give Evri the benefit of the doubt and allow them time to suffice the issue with delivering the mammoth size hoover, after two and a half weeks of emailing and trying to track the hoover everyday, Evri sent me an email of apology that they have lost the hoover!! I emailed Ideal World, they took days to answer, so I resorted to phoning them, they did agree to send another out, three days later it got dispatched, Evri had the hoover for over a week and dumped it in my garden at front of house in plain view of everyone, by the time I got home from work at 7pm, the hoover was not there, called Ideal World they emailed me a form to complete, I sent it back via email, from which I was told that I would receive a full refund in 3-5 days, this has been going on for five weeks trying to get my refund back, they have forwarded this issue to a debt collection company called Moorcroft Debt Recovery, in which I have contacted to inform them to send this back to Ideal World as I do not owe them money, they where understanding and said they will contact Ideal World to find out what is going on. I have also received a letter confirming Moorcroft are in the process of dealing with Ideal World. Still to date I am out of pocket with no refund! I have had to resort to contacting Trading Standards who have told me to send a recorded letter stating by law they have to send me a refund within two weeks of receiving the letter, this has been sent. I don't know what will happen from here, but I will be exposing this company on every internet site going from Social Media to ANY internet platform review sites, I will also be exposing them on Google Search. This company CANNOT be in business when they do not operate professionally and they scam people of their hard earned money. Trading Standards UK please close this business down!!!