I have never come across a company with Customer services as bad as Ideal Worlds. It's based in India and when they phone you back the phone rings for five seconds and then they stop ringing. I cannot get to my phone to answer them in this time. I have been told by one of the Indians that he has tried to phone me four times and he could not get through to me. If this was the case a missed call would have been registered on my phone but there are no missed calls on my phone, so someone is not telling the truth. I tried to speak to someone in England to put in a complaint but it appears that there is no one. I wonder if people buying from Ideal world realise the trouble they would have with customer services when they buy items. It's just not worth the effort in trying to get in touch with them. The customer services I India will not take a complaint from me about themselves and there seems to be no one interested in taking a complaint in the UK. I have had several messages from them as emails. One said they are looking into my problem One said they were pleased that my problem is now solved (but it is not) One said he had tried to get me on my phone four times but could not get through. (If he had done this a missed call would have been registered on my phone four times - there are no missed calls showing on my phone) I have been trying to get through to someone now for ten days, I always get India and they (unfortunately) are no help at all. I have tried contacting the sales line but the people who answer the sales line do not work for Ideal World - they are just paid to answer calls and the definitely would not take a complaint. I am at my wits end with Ideal World and wish I had never come into contact with them. If anyone from Ideal World reads this would they please get in touch with me as soon as possible. I have been trying to speak to an English manager for ten days I have been promised by the Indians that someone would ring but no one has. Please open a formal complaint for me regarding this. Thanks.