3 months ago i ordered my parcel, to this day i still have no parcel and no refund! This company is appalling, i have been emailing and calling non stop (13p a minutes call which has amounted to £40 extra on top of my phone bill which i intend to claim back). Every time i email the incompetent customer service employees, they are absolutely no help at all and all say the same thing. I have done absolutely every i can, filling out forms as asked (which i have done about 10 times) and at one point (1 month ago) was told that my item would be sent out again and received to me within 10 days, no surprise when it didn't turn up. When i call these people they are no help what so ever and repeat themselves saying they will look at my enquiry and come back to me in 24 hours. i am so sick and stressed about this as my order wasn't cheap. I have now contacted another company to seek legal advice on how to resolve this. Completely disgusting company with no care whatsoever. All i ask for is a refund and they cant even do that. Avoid this company at all costs. Appalling customer service team. Even the manager is useless.. Call center seems to be in India. Stay away!! Terrible terrible company, all my years online shopping i have never had an experience like this. All i want is my money back and compensation for my useless phone calls!