we ordered a mobile phone and it didn't ring so I followed info from the product and yes it worked but after a week it was not ringing also when anyone phoned me the voice was distorted so I was told to send it back as they said the money back is only valid for 14 days I returned it on the 16 august and had confirmation that it was sent back to ideal world on the 18th now after enquiring as to how long we will have to wait I recieved a email saying they had only just found it in there warehouse on the 30august and we would have to wait up to 20 days for a refund if they couldn't repair it I will never buy any thing again from ideal world The phone cost £99.99 and its supposed to be a English brand been on other web sites for reviews all bad same problems we had with the phone