Mathey-Tissot Watch Disaster! One Star is far too generous for this complete shower of anti-customer service, insensitive Company falsely parading as having their customers best interests and issues at heart. This Company are a total disgrace with a customer service department that you have to pay premium rates to contact incurring yet more costs with nothing being resolved. So, I ordered a Mathey-Tissot Watch on 20th April but could not checkout my basket, I received a telephone call from customer services stating that they were experiencing IT Problems so they took my order over the telephone - I have never received the watch despite Ideal World taking payment for this watch - some 21 emails on and God knows how many telephone calls and they think it is OK to refund me as the product went out of stock AFTER my order was taken but despite them taking payment for it. After numerous confusion from Ideal World side I received a replacement form for another and far more expensive watch which they thought had been lost in transit.........Unbelievable!!!! After lengthy telephone calls on 14th May and to my surprise a call back from someone supposedly senior at Ideal World, I put a proposal to them for a different watch but in the same style which they would have had to have made a gesture of goodwill to cover all the costs although I would have been paying the majority of the cost of the watch.....I was supposed to receive a reply on 14th May but no surprise to me that no call back from them was received. I have called them again at much expense and been told that my proposal was rejected - I will now be taking Legal Advice and action against Ideal World for Breach Of Contract - they are a complete joke. I am not on Facebook but will now join to ensure everyone I know passes on the warning to stay well clear of this Company. They appear immune and uninterested at the shocking name and reputation that they have managed to achieve - they need exposing on BBC WatchDog!!!! Can anyone reading this review PLEASE tell friends and family to avoid the awful experiences that I have had to endure.