I am writing to you regarding the shocking service i.have received from your company. I have tried calling your complaint telephone number today that only accepts messages . The issue I am having is that I ordered a mattress on the 5/1/2020 and deliver was confirmed for the 16/1/2020 via Hermes. Allegedly i requested to send the mattress back to you which is not the case. I spoke to Dianna on Thursday and she said she would update me within 48 hours. I requested an update from her supervisor on Friday which did not happen. I then phone on Saturday on your premium number to be told that the mattress would be delivered by the 27/1/2020. Please find a email response below from your customer team which is absolute rubbish. I have also responded to that email and awaiting a response I would appreciate your intervention as I still do not have a mattress. I also disposed the old mattress on the 16/01/2020 as I was expecting the delivery on the 16/1/2020 To add insult to injury I have also had to take two days of annual leave to wait for the delivery. Don't buy from this company they don't appreciate their customers BtW still no mattress no allegedly first week in February