I ordered a mattress from Ideal World. In June I got an email from the courier service they use to say it would be delivered on a certain date. I waited in took time off work change my shift around the new mattress came. I emailed Ideal World and informed him of this stuff. I said I wanted to cancel it and I’ve forgotten sexy Lexi Pay I will be cancelling the monthly payments until it was finished. They emailed me back telling me not to take this is the mattress couple of days later the Courier turned up at the mattress and I told him I wasn’t accepting it and he took it away.Ideal World emailed me to say that was on the way back to the department. Couple of days lease of the same quality as up at the mattress. I decided to take the seat of the mattress and informed Ideal World. I had to stop payments as I intended for the matters to go back. I tried to set up the repayment plan and but the bank said they it will take a week. I informed Ideal World of the situation all along the way emailing them constantly.. When you phone up to no 87 number I’ve spent nearly £10 trying to resolve the matter. They have now charged me £15 admin fee and £3.80. I tried to phone up to pay the mattress twice on the same day and it was totally refused. Ideal World did say that some of the ring me back in 24 hours which they did. But I didn’t have the card to pay the payments. This appears to be phoning me back today I’m still awaiting their call so I can fit pay the balance. For them to charge me an admin fee when I have clearly tried to pay the outstanding balance choice is unacceptable. I would never buy from this company again. When I looklook at the other Reviews which I will do in future when I’m going to buy anything I wouldn’t have bought the mattress from Ideal World . Advice to anybody in future look on the reviews before you buy because I certainly will do take care .