Returnned a phone which had no returns note in the package which i did state this in the email i sent. I returned it to the address on the website by special delivery and it was delivered the next day. I received a confirmation email from the returns department saying it had been received. I waited more than the 10 days they state for your refund and emailed them to ask where it was. They emailed back to say that they had not received it even though i sent the copy email from their retiurns dept. I then sent the customer care team the special delivery number after they had already taken the second installment. Now they have emailed saying it was sent direct to the supplier and have to wait another 48 hrs for them to confirm the refund, then they will us, bur you don’t get any p & p back and it costs a fortune to telephone them, at least qvc telephone is free.