I have just logged in to the Identibase to find to my shock that there have been updates which I haven't been informed about and the lifetime Premium membership I have paid for only a month ago seems to now no longer be fully valid? It states its "Premium Old" now (see the picture in this post) and you seem to have a newly introduced subscription service which you are expecting users to now sign up to on either a monthly or annual basis My primary concern is that I have had a cat missing for the last month and whether or not the the Premium membership perks that I had paid for are currently still active (or indeed, when they may have been deactivated seeing as there was no communication about the changes) and whether or not alerts are still out with local vets and shelters for my registered cat, Mog? I am also completely unable to reach anyone over your phone number. This whole experience is totally unacceptable and especially since I still have a missing cat currently which needs to be found. Please contact me ASAP to advise on this as it's urgent