Ifit offers a service that to say zero is to say too little. My Pro-Form 575i treadmill has had a broken belt for two months (bought last August, it was damaged in less than a year of life, paid £700 on Sweatband), however Ifit had the engineer arrive after a month with the wrong spare part so the appointment ended in nothing, adding that it would have taken at least 2 more weeks to report and order the damaged part. I'm calling ifit once a week and my machine is still there damaged and I can't use it. I spent a lot of money on a machine that is worth nothing and to have poor and useless customer service. Shame!