IG wont allow me to withdraw my funds IG are currently blocking me taking out funds from my account. I requested funds to be withdrawn on Friday 29th October and was told I would receive it around Monday Midday I was able to open the account and do many trades but when I want to withdraw money they requested I show them the bank account from where the funds came from. Initially they told me that it's a part of AML regulation, then they told me it was part of ESMA regulation then the story changed again and they say its part of their policy that all bank accounts have to be verified. The problem here is the funds came from a Revoult account that is no longer active. If your familiar with Revoult trying to speak to customer service is practically impossible if you no longer have access to their app. Feel free to check out Revoult reviews @ reviews.io. I explained this to them, however they did not seem to care and came up with no alternative solution and kept on saying you need to show us your bank account. On their own website in the withdrawals section it says the following: "All payments are subject to security checks and we may request more info from you before returning your funds, such as a screenshot of your bank statement or proof of identity. We'll normally remit money in the same method and to the same place from which it was received. However, we may consider a suitable alternative at our absolute discretion." Note it does not say anything about mandatory bank statement checks due to any regulation. It says they may request screenshot of bank statement or proof of identity. They also do not try to find a suitable alternative taking into account that I no longer have access to my Revoult account. (At this stage I reported the issue the Financial conduct Authority (FCA) who advised me to contact the Financial ombudsman service which I did and provided them a report. However they can not intervene until IG has made an official response to my complaint which they have 8 weeks to respond.) Back to my story... So the only way I could message Revoult was by making a complaint to Revoult. I made a complaint to them and the next day Revoult emailed me over a compressed file which held 4 folders, one of them showing my bank statements. The compressed file was password protected with my Date of Birth. I was able to open the compressed file but not any of the individual folders due to a windows error message stating that windows cannot extract the files. I have made 2 further complaints to Revoult and requested they send me my bank statements in a format that can I open. To show IG that I was genuine in my attempt to get my bank statements from Revoult I forwarded the email I received from Revoult which contained all the folders not just my bank statement. To me this felt very intrusive, but I felt like I had no other choice as I could not open the bank statement folder separately and save it and I just wanted my money back. IG tried opening the folders and had the same problem. They said that they would get back to me tomorrow and try to find another solution. However the next day no one called. So I called instead and they would say the same thing - I need to provide the bank statements. My money has now been frozen for several days. So how do I feel about all of this?? Extremely angry and frustrated and it has effected my productivity at work. The money I have with IG is not loose change, it is a reasonable amount. It is money that I worked hard for. If that money was released to me on Monday midday as I was told, some of it would of gone to a new crypto coin listing that took place on Monday at 4pm and went up 57 times on its launch day. This would of provided me a profit of around £250,000. So far I have spent over 9 hours in emails and calls trying to resolve this. I feel like through the whole process I have been treated as a suspect in money laundering and fraud. Put yourselves in my shoes - How would you feel if you had to go through all this? Lessons Learned and what steps I will take next: I will never use IG again. Their spreads on US stocks were high and I could not modify indicator settings for the exponential moving average. Also very poor service. After this experience I am now actually frightened to put any money in a UK regulated institution such as IG. I have lost a lot of trust in the UK Financial system. I will be closing down most of my UK accounts and reducing my exposure to stocks as much as possible. Also switching to non regulated markets such as crypto currency where although is high risk you do not get your funds frozen or treated as a suspected criminal. My next steps in regards to IG would be to report them to Action Fraud tomorrow and investigate what legal options I have. Be very careful where you put your funds. The review above is a representation of my current experience with IG and I hope you find it helpful.