I have been trying to close my substantial account with IG for some months now, In response, IG locked my account. Yesterday (12 January 2018) I informed IG that I would go public and start legal procedures,if they did not give me money back by 5:00pm local time. I then got an email from the unhelpful; IG help desk (Wong Zhijian) informing me that my account was unlocked and all I had to do was nominate a bank account and my IG account would be closed and the funds transferred in my nominated account. I was so relieved by this news as IG is a very frustrating company to deal with. My investigations show that IG does not have a CEO in Australia [However, the company secretary - Natalie Jane Beirne does live at Albert Park Victoria.] I then tried to log onto my account and to my great frustration and exasperation I found the account was still locked. Furthermore IG incorrectly stated that I had more than one account with IG and then went on with much arrogance to inform me that my account had been locked for my security. I am not alone in my experience of IG improperly and unlawfully retaining Client money. Examination of public blogs shows this to be a common practice with IG. The IG help (??) desk refuse to give me access to a senior manager to resolve this issue. I can only conclude that IG is a scam and a fraudster (Others us the term bucket shop). It also appears that IG has liquidity problems. In addition, IG has my money which they refuse to give back to me. So, I am in a situation where I am losing interest on this money and I can't take it to another broker to trade. The arrogance of IG and the abuse of power by IG against an individual is unbelievable and IG should be held to account.