All I wanted was a return address to send this scooter back and to get my money back so we could get our son something else for Christmas after realising that the scooter is not suitable. Scooter cost 228 Return it they want 10% and because there is no issue with the scooter they want an additional 60. I feel like we've been robbed. The FedEx didn't even knock at our door to give us the opportunity for refusal. We couldn't cancel within 30 minutes so we cancelled before anything was posted. They want £60 for a shipping label. 10% for restocking. No contact from the company regularly and emails sent to me with a reply at 1:00am / 2:00am. I'm so shocked and really upset by all of this. It's asking was the item damaged - it's still in its full box - if you open the item you can't return it. You can't return it without a returns label. You email them and they take days to get back to you and it's always in the am. There is no one to contact by phone. No one on the chat page. No one via email until the early hours of the morning. Some of the emails come back in a different language.