Save your money, hassle & heartache and buy from another company, iHoverboard is a disgusting company, who act illegally & who have total disregard for their customers. I bought an ihoverboard H2 and on first use the board did not function correctly, I followed the recalibration steps on their website, but this did alleviate the issue, and the board still did not function. I contacted them via email and following their guidance I again tried the recalibration steps & sent them videos of me attempting but failing to do so, and the issued remained. Their first response was to take it to a repair shop myself to assess the problem and let them know what the outcome was! On refusing to do this they then confirmed that the issue was with a faulty motherboard at which point I requested a return for a refund. They then proceeded to propose a whole host of ridiculous solutions, none of which involved accepting a return for a faulty hoverboard as per their returns policy. Each time contact is made via email it is then a 24hr wait for a response. First contact was on the 2nd Jan & now on the 16th Jan they still are not accepting a return and I received an email this morning to say that it is not faulty I just need to recalibrate it! I have already raised a dispute with the PayPal resolution centre and have no choice but to report this company to Trading Standards for not acting inline with their own returns policy in refusing to accept a return & violation of the consumer rights act.