FRAUDSTERS DO NOT TOUCH THIS COMPANY! THEY WILL NOT ACCEPT RETURNS OF UNUSED PRODUCTS AS PROMISED!!!! Once I purchased the ix6 scooter, I realised looking back at my order, I had purchased wrong model for my sons Christmas! So I waited for product to arrive as it was too late to cancel. I accepted product and left it in my kitchen UNOPENED and immediately (within hours) tried to arrange a return. I filled in the return request on 6 occasions, with no response! I haven’t sent in total 72 emails and made over 20 calls - none of which were answered - only recorded messages. When I did get a reply via email, I was offered 5% to keep the product. I declined. Each time I emailed I was offered more and more to keep the product (up to 35%). I was even told I could simply resell it myself. Having already purchased the ix7 pro (the model I actually wanted) from another company, I declined and continued my requests for a returns label snd full refund! I was CONTINUOUSLY ignored! After 6 weeks of daily emails with no satisfaction, I eventually reported the company for fraud to my bank as they failed to meet their terms and conditions, allow or facilitate a return or provide a refund. Upon this, the company offered to collect the scooter. It was collected 11 days ago, unopened in my kitchen where it had sat for 7 weeks. I continued to email regarding my refund and was then told they had found evidence of “USAGE” on the tyres and offered me 70% if the price I had paid! I was absolutely horrified as I knew either, they had sent me a used sub standard product or (more likely) they were simply fraudsters who did not want to reimburse me what I was owed! The fact the package was completely u opened and I hadn’t even laid eyes on the scooter enrages me as I know this is a complete falsity from the company in order to take hundreds of pounds owed to me! Fortunately I took photos on delivery and throughout the returns procedure. The delivery driver was the same lovely fed ex man and could fully coverage my experience. Please NOONE TRUST THIS COMPANY. I have wasted several hours and days if my time trying to reclaim my money and they are not to be trusted! My next move is legal action, the ombudsman and as much media publicity as possible to expose this awful company in order