This company will scam you - AVOID. I bought a Hoverboard for my daughter’s birthday at a competitive (but not cheap) price. The website appeared to be professional, email notification was received upon order and dispatch and the item arrived after a week or so. Upon unboxing, the item would not work or charge. I googled the company and was appalled to see the amount of negative reviews mirroring my own experience. I contacted the company and asked how I should go about getting a refund, citing the problem with the unit. Any reputable company would apologise and provide information on how to go about this, as detailed in consumer law. Instead, they wanted me to send videos of the non-functioning unit and even suggested that I go knocking door-to-door to borrow a charger from “a neighbour”. After numerous emails (all in poor, broken English) they relented to my request BUT told me that I would have to pay them £120 to send the item to their warehouse in Germany, even though their website states that they are a UK based company. This company is NOT based in the UK, it is not registered at Companies House, the telephone numbers on the website are fake and they will NOT accept liability, even when they are fully aware that they are sending out faulty items. This is, in my opinion and experience, a criminal organisation and should be closed down immediately.