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Anonymous
Ordering and placing order online DO NOT order anything online in BC because the whole system online is extremely flawed and does not work! I decided to order a couple of cabinets online because I am not near the Vancouver store , so went online and tried 5 times to complete order and the site just kept bouncing me back to the order without ever being able to give credit card .Then I spent 30 min on phone trying to get some help .And tho the employee on the phone tried I did tell her to pass on the information to management ( or lack of perhaps ) . She sent me an email with a link I was suppose to use toggle credit card info, but it did not work either.Finally she had to take down all the information at her end , all the item code numbers and had to create order again, then I had to give credit card info over phone and then it appeared to go through. She admitted that the online system had issues and again I told her that the upper management need to fix this - the will lose business , but maybe thats what the need
4 years ago
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