I have never been so frustrated with a company for their lack of service. I ordered a bed 2 months ago and paid for shipping. After charging my card, Ikea canceled the order because the item was in short supply from the delivering store. I called multiple times a day for a week to even get through to an agent, and none have been successful in refunding my payment or fulfilling my order. They all say they are unable to assist me but will elevate my call. Each time they put me on hold to do this, I get a message that they don't have the capacity to take my call and hang up. I'm now out hundreds of dollars and can't even get a call through. I used to love Ikea but this is completely unacceptable.