I ordered and paid online for express delivery, Ikea sent me a text message saying I'll be contacted after three days on the day of delivery, before it's delivered. No contact or delivery on the "paid for" day. Took three days to get through the queue and was told "yes there was a problem with the order, can we/Ikea re-arrange the delivery?" Again no contact or delivery on the second arranged day. When I logged into my account it showed the order had been cancelled by Ikea. Six days later I could make contact and after being put on hold - after initially holding for 43 minutes I'm told to expect the refund in 5 to 7 days. I asked how much will be refunded to which they replied £214 - wrong answer I replied. Ikea then said £260 - again I said wrong answer as I had spent £264. Ikea's had my money for 16 days, they cancelled the order while the stock-checker showed they had the items, the first and on the second time when they wanted to re-arrange the delivery. I asked to speak to a supervisor to which they replied - not possible. I asked for the contact details of a manager, a contact telephone number or email address - again they replied it's not possible. I asked if I would receive an email confirmation of our conversation and the promised refund to which they replied - you'll receive a confirmation email in an hour. Still waiting for the email confirmation.