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Anonymous
Very bad cuatomer service and non delivery Never using Ikea again, booked a delivery of 2 lengths of worktop. Specifically chose items that showed as being in stock for delivery. Delivery came and 1 bit missing. Called Ikea explaining I had kitchen fitters booked for the following day. Spoke with 'Christopher S' and was assured he had located a worktop and it would be delivered the following morning in time for my kitchen fitters. Received email confirmation confirming delivery of missing worktop for following day. Following say comes and no delivery, phoned back and told by 'Ian' that this was a mistake, despite being told delivery next day verbally and in email it will actually be in 3 days. No offer of covering costs just a pathetic 30 euro gesture for messing up. No way to email as Ikea customer service email is apparently not working and Ikea staff not able to transfer calls so no opportunity to speak with a manager. Order - 1145774644
3 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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