Ordered a few things from IKEA, I live in Cornwall so took a week to deliver (fine not a problem) but wasn't awear that the 35 delivery charge included damaged goods as part of the service otherwise would have avoided! I rang up to find out what could be done I was told I could wait another week and have it sent out for Free (I should hope so) when I asked if it was possible to get some kind of compensation as we have just moved house and was rather hoping to have got things sorted (not IKEAs problem I know) the guy on the phone laughed and said the product is only worth 70 quid, not taking into account our whole order was over 400 pounds worth. All in all definitely not worth the 20 minuet wait on the phone to be spoken to rudely by some obnoxious telephone operator. We all know sometime things get damaged from time to time but just an apology would of been nice. Well now that rant is over I'll resume putting the rest of our items together which thankfully are all fine! Little tip though IKEA.... Put some of your operators through some people skills training.... It could go a long way!