Delivery and customer service are horrible. Ordered a sofa about a month ago, received an email a week later that it was shipped and the estimated delivery date was 10 days from that email. The estimated delivery date came and went without any update. Here it is more than a week past the estimated delivery date and no word. Attempted to call the customer service line, and the automated voice tells me they are experiencing a high volume of calls and then simply hangs up. No option to remain on the line or leave a call back number. I will never order anything else from IKEA.