IKEA - failure to deliver. Email received on the actual day of confirmed delivery at 11.30am to say they cannot deliver! Out of stock!! Why aren't items reserved at the time the online order is placed? The item was most certainly in stock then. However, in the time between placing and paying for an order and the confirmation of the delivery date and actually delivering (around a week), they have run out of stock??! Why can't another store fulfill the order? I'm between two stores!! I have another order for next week! Will the same happen then? In addition, the delivery cost is far too much (£40). Other companies deliver for free, over a certain amount - value of order was just shy of £200. Waiting on the phone about 30 mins so far listening to Christmas songs (2020) waiting to get through to Customer Service. Want to know who to email to make a formal complaint to in writing. Why isn't this transparent on the website.