I am totally disgusted with IKEA. I wish I had read the reviews prior to placing my order. I placed it in the beginning of November to insure the items were delivered to me well before the Christmas rush. I was given a date of 4th Dec. for delivery which was perfect. The order arrived but with 13 items missing. I called immediately and after listing out the missing items I was told these would be dispatched from the Dublin shop on the Monday as they checked to insure they were in stock. I waited a week but when nothing arrived I called again. Seems the order had never processed so I had to go through same thing all over and was told it would now arrive 17 Dec. I took the day off work and waited but no delivery so I called to check and was told order had NOT been processed. I saw red at that point. The options were that they could process it AGAIN but could not guarantee a delivery by Christmas. Some items were toys as gifts so this was not acceptable. At that point I had enough of IKEA and all this messing about so I asked for a refund for all the missing items only to be told this would take 10 to 14 days. I work in mail order company and refunds only take 24 to 48 hours to show up in a customers account. They were very quick to charge my card for the full amount when the order was placed. At no point did I receive a notice that any of my order was out of stock and to see if I wanted a refund or to wait till they were available. There was no correspondence from the company once they had your money - it is the customer who has to keep trying to track down their order and sort out Ikea’s mistakes. This is not an acceptable way of doing business and I will never use them again and will warn others to be wary when placing an order with them as well