I placed an order on 28th Nov with all my Christmas Decorations and daughters Christmas presents. Order was cancelled on the day it was supposed to be delivered 15th Dec but they offer no refund for 7-days so no presents and no refund for me until after Christmas. But all items where in stock online. So I rang and they promised to place the order and deliver by Christmas eve.... Failed to deliver. Great! Luckily my daughter is only 2 so shes happy with anything, including boxes and wrapping paper but it's not the point. I rang again and they promised it would be delivered by the 4th...which would have been fine as its my daughters birthday on the 9th of Jan so a belated christmas/birthday.... Didn't arrive on the 4th. It's now the 10th still no delivery and they've shut the customer service line. finally the delivery is supposed to arrive tomorrow... Fingers crossed but not holding my breath. Never shopping online with them again.