I Purchased some Christmas lights that were defective. First of all, the packaging of the red tin can is awful. The lights and paperwork are crammed into the tin, forcing customers to pry the lights out of the container. Then, there’s the unfurling of the tightly packed lights, which is difficult. Trust me. Finally, once the lights were untangled and batteries inserted, the lights didn’t work. I found a defect in the cord. So, I drove all the way back to the store in Costa Mesa, checking their hours before I headed over. Google indicated the store was open till 7 PM. No problem. I got there only to find out returns and exchanges close at 6pm. The employee at the exit was not particularly nice, she pretty much insinuated that I was lying when I informed her that I had checked the store hours beforehand. She insisted hours for returns and exchanges can be found after a quick search on Google, which they aren’t. I’ve noticed, lately, customer service at the Costa Mesa store is not the greatest. My last few visits to that store, the employees weren’t particularly friendly and on two occasions they behaved as if I somehow inconvenienced them merely by asking a question. A friend told me Ikea employees have the Apple store complex: because it’s so difficult to get a job with IKEA now, employees behave as if they are better than the customers. I don’t know if that’s true, all I know is the employees with whom I recently interacted have not been particularly friendly.