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Anonymous
I ordered the Malm six drawer dresser. I have been wanting it for about a year. It was delivered on Friday 1/8 with one box missing. I contacted support and they said a new one would be shipped out. I get a shipping notification and call saying it would delivered today and it was not. My mom waited all day. I checked the tracking and it said the order was canceled yesterday. I did not get any notification about the ordering being canceled. I called Ikea and they said it was out of stock and that's why it was canceled and it was out of stock in the other colors. I was told that I could have an alternate which was incorrect information. It took almost an hour for the supervisor to get on the phone after I asked for her. She said I couldn't get an alternate and they only thing they could do was refund me. The dresser is still available on the website even though it was out of stock. I now have to go out and buy a dresser. It is so inconsiderate of the company to offer something that they cannot provide.
3 years ago
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