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Anonymous
I’ve been absolutely ripped off. I ordered a Lapland TV unit and paid over £40 for delivery. It arrived with no instructions, fixtures and fittings, screws etc. After being on hold for an hour I spoke to somebody who had worked there for two weeks and didn’t know how to use the system. She kept calling her colleague and passing on messages to me, then calling the colleague back as she was getting confused. Eventually the penny dropped and she managed to order my fixtures and fittings. Once they arrived later this week I took the planks of wood out of the three boxes and one of the boxes was nothing to do with the cabinet I had ordered. I now have half a useless cabinet that can’t be assembled. There is no quality control, zero customer service and I have lost my money.
3 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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