I ordered the three screen shades on Ikea website in September 2020. It's about $120 including shipping charge. The ETA was next week of my ordered date, but my order status was just FedEx shipping label was created and my order was not shipped over a month. I tried to call to the customer service many times but Ikea customer call center was closed, I contacted them by email many times. My request was very simple, just cancellation of the order and refund. But they didn't handle my request and also they couldn't find my order. They just turned me around between several customer service representatves over and over again. Finally, I gave up contacting them and filed an unauthorized transaction claim to my credit card company and got back my payment amount. After then, I suddenly received a notification email for compeltion of the delivery of my order from Ikea in end of Decemeber 2020! I tracked my order via FedEx website but the status was not updated, it's still the label created. Ikea has updated my order status on Ikea account It's delivered but actually the package was not shipped and I've never received my order.