Late last year, I order £500 worth of furniture through Ikea online and it was the most shocking customer experience I've ever had in my life. They charged a £50 delivery fee and all the furniture arrived broken. It took me 6 phone calls to their customer services to get the replacements sorted, and they never arrived to collect the faulty items. Months later, after them threatening to charge us for the faulty items that they failed to collect, we ended up having to hire a van to drop these at a store. The assistant there was also incredibly unhelpful, refusing to open a formal complaint for us or give us any written confirmation that we had returned the items. I was offered 3 callbacks by a manager during our months of trying to resolve, and not a single time did anyone contact me. Each time I was told this would be within 48 hours. There is no way to write a formal complaint to IKEA; you only have the option to wait in their phone line for hours (more than half the times I tried this I was cut off after 45 minutes waiting) or use their online chat if you are incredibly lucky in timing. This will put you through to a customer services rep, who will tell you a manager will call you back within 48 hours. As outlined above, they never managed to call me back from any of the three times this was requested. Their Twitter support team are also completely unhelpful, after over 10 tweets over nearly two months, and two DMs from them they managed to resolve nothing. I have had far better service from independent sellers on eBay than I received from IKEA's large customer services team, and I highly recommend avoiding their online service at all costs.