I ordered a tv stand and seat pads coming to the value of €285 delivery included. I requested that the item be delivered on the 8th February 2021 since it gave me a choice on the website. This request was ignored and i was given a date for the 7th February 2021. I had to organise carers to come into my parents house to take care of them so that i could facilitate this ikea delivery. I got a phonecall at 12.30pm to tell me that they had the wrong address on the system (Even though i updated these details numerous times before the order). I was told that i was going to get a call back in relation to this. Instead i got a new delivery date for the 9th February. Another day wasted because no one arrived and this time no one bothered their backside to even ring me and tell me that there was a confusion with my address again. I rang IKEA to make a complaint and i was told that it would be dealt with internally and i would not be receiving any feedback. I had to cancel my order as a result as the next date they gave me was a day that i was in work. I couldnt take a chance in taking time off work to wait for an item that may or may not arrive . Very poor customer service also. Inexperienced staff left to deal with the phone calls and will have no issue putting you on hold and leave you waiting for long periods while you wait for the issue to be dealt with. Its very disappointing as I have been a very good customer of IKEA for years and never had a complaint until now. I am not buying the dealing with the complaint internally excuse as it makes me feel that my complaint will not be dealt with and ignored. Im going to make sure something is done about this. I should not have to push things this far to get a result.