The issue that I have experienced was: I ordered 6 draws for my unit. However when they came 5/6 were broken. I decided to contact IKEA. However I found it extremely difficult to find the number or how to contact anyone on their website. This is fairly hidden and searched for around 30 minutes When I eventually found it I rang the number, however I received a message stating due to high levels of calls that they were unable to help me right now and to calm back later. This went on about 40-50 times over the next day and a half. PLUS each time I’d try and call I would also try their web chat. And each time it would say the same thing about no one being available. I decided to message them On Facebook. I messaged them on 2nd Feb and it wasn’t until the 11th Feb that anyone answered! They asked if I wanted a refund or I wanted a replacement. I messaged them back on the same day about an hour later. I am still waiting for someone to read my message! I still have broken items and I’m still trying daily to ring/webchat them and NOTHING! You cannot get hold of these people! It’s now 22nd Feb!! 20 days for someone to respond to a message on Facebook!! There is no other form of communication. There are no emails or other ways of getting hold of them. And by the looks of Facebook EVERYONE is in the same position. It occurred on: 2/02/2021 This meant that I’m wanting an apology for the amount of my time this has taken up!! I would like an apology and also a n exchange. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.