It's a shame i have to give one star really as I don't think they even deserve that. I ordered some furniture for delivery and paid the £50 fee which, according to their customer service who I had to wait on hold for 45 minutes to speak to after my stuff didn't show up, is not to book a delivery. I always assumed that when I paid for a product called a delivery i was paying for an item to be delivered to me but according to ikea that is not the case, just what the £50 fee is for then, i still have no idea. The customer service representative i spoke to was one of the rudest and most belligerent people I have ever had the misfortune of speaking to. Taking pleasure in making customers cry is apparently their main job as it definitely wasn't to find a solution to the fact my items "were never put on the truck". He refused multiple requests from me to be passed over to another customer service rep and told me that if I insisted he would simply hang up the call. After 45 minutes of listening to the atrocity that is Abba compressed to play through a phone line, you can understand why that made me even more upset. He also informed he was the only one who handled complaints and that he was refusing to put in my complaint. This was, of course, a lie. I eventually managed to convince him to rebook my delivery for a few days later but on ending the call, he simply cancelled the entire order instead. I then got to spend even more time on hold to speak to another customer service representative who did manage rebook my delivery but it really makes you question just the kind of business ikea is running where these are the kind of people representing their business. I still received no details about my deliver and even after a call at 6pm the night before the second attempt the customer services could not confirm my items would arrive the next day. They did eventually arrive but with zero information from ikea. In total that weekend i spent over two hours on hold waiting for ikea customer service, I assume this is down to the sheer number of people they have failed who are calling to try and get what they have paid for. I am nothing but disgusted with the way ikea have handled my business and will not be using them in the future and I suggest you do not either. I have made multiple complaints and am yet to receive an apology, although they did eventually refund my £50 not-delivery fee.