Have been trying to get a new sofa for over a mounth have had to call 5 times so far! Waiting and listening to poor quality abba for over 40 mins each time. On one of the calls i was given incorrect information and on another call they booked the wrong thing all together. So of the 5 people i have spoke to 3 had an idea of what they where doing and 2 of them need to be trained, ikea clearly neglecting to train there staff, as i write this i am on hold waiting to get though so i can either get my sofa or a compleat refund, and after all the stress and hestle i wont a good amount off by way of an apolligy from ikea for the hours i have spent on hold the hour or so i have spent actually talking to people and the 4 days i have spent waiting in for my delivery. Ordered this in december and let them know about the change a few days later.