The worst service ever. Twice for the last month we made orders in IKEA Austin, TX, and both were like total failure. Their drivers can't normally call, they use some strange app for calls, shich is probably work very bad. We were staying home the whole day waiting for delivery, and then they send email that delivery was cancelled due to us not be at home, because they couldn't reach us to two phone numbers. Crazy. Second time we made the order, they just forgot to deliver 1 item of 4, lost our sofa somewhere and we claiming they did deliver it to us. When their mistake was proven, they made us wait another week to deliver our sofa. We were waiting again, but they just didn't deliver it again. When we called to customer support line, they just told that our delivery was rescheduled due to some reasons, but nobody even tried to get us know it. No call, no email, nothing, just silence and no ordered sofa. I do not recommend anyone to buy anything there. The worst experience. IKEA US can't work, and it's a pity comparing to their service in Europe, where we lived before and we buying there often. Here in US we for sure will find another furniture store.