Customer service is just terrible. We called them to complain about manufacturing error on the leather sofa and we hav been waiting for twenty eight minutes to get someone to help us. Finally we got representative and explained her what is the problem,but she reconnected us to the other service representative who simply hang up.
We called again and it was the same conversation when we told her there is a damage on the sofa, she put me on hold and after couple minutes hang up.
The worst customer service experience ever.
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