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Erica
On 3/17 I purchased a dresser and two nightstands. When my order arrived, I only received the dresser. I called IKEA customer service and explained that I was missing two pieces of my order. The gentleman I spoke with said I should be getting a call from the delivery company as they were going to check to see if the rest of my order was still on their truck. I never received a call, so I called customer service again. This time I spoke with a woman who let me know they would be sending the rest of my order and it should arrive by 4/9. She placed me on hold to see if they had any earlier delivery dates and the call disconnected. I never got a call back. My partner ended up calling and explained the situation again and was told the items will be delivered on 4/19. I received an email yesterday (4/15) stating my order had arrived. When we received the order we noticed we were STILL MISSING an item. They had only delivered 1 of the 2 nightstands I had originally purchased. I then called customer service and explained the situation AGAIN and was told the remaining nightstand will be delivered on 4/24. This entire order was originally confirmed on 3/17. By the time the last piece of my order arrives I'll have waited over a month. I don't understand where this issue lies but this was my very first time shopping at IKEA and it will be my last time. I am extremely frustrated and will not be shopping here again.
3 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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Alice, Customer Support

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