On our first visit after driving 2 hours to get there we were sold cabinets that had been discontinued. After another 2 hour drive we had straightened out that issue but we’re told we had to come back again once we received our order to return one of the original cabinets.
Finally we get a message saying our order would arrive on Monday the 24th, however we only received half the order. We were then given 2 more delivery dates that did not show up, we called and were told we need to contact the shipping company. The shipping company said they never picked up that order. We called IKEA again and were told we would get a call back with a new delivery date, 5 days later no call and on the web sight it said the order was canceled.
So another 129 mile trip to Charlotte was told by the kitchen design manager Sam they had it in stock and would take care of it rite now. Finally problem solved, nope. Sam brought the order to me I asked is everything here he assured me it was. My stupid mistake was not checking it, when I got home and brought the order into the house there were 3 items missing. I have been lied to several times by people in the store as well as by customer service. Save yourself the grief and go someplace else! I will be returning the entire order.
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