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Don Anderson
Absolutely the worst shopping experience of any kind I have ever had. I will never again do business with this company. Waited over two months and still did not have over half of our kitchen items. My wife and I are 70 years old and when we get the items (about half) that they had in stock they pushed us out the door at 9:15 pm with four flat carts full of about 1,000 lbs of merchandise which we had to load on our rented van by ourselves. After another month we gave up on the rest of the order and rented the van to return the items for refund. Again we were responsible for unloading the items. During the many phone calls over this period of time our average hold time was 45 minutes. During the refund process the amount of the refund didn't equal the amount of the purchase. I had to sit down and go through the order and check off over 150 items. They failed to scan 5 items which accounted for the difference. We did not get an apology. I thought it was because of COVID-19 but I ended up ordering from another company in my hometown. We got a better quality cabinet for the same price and we had them in three weeks.
3 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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