Firstly, I take exception to the ridiculously long phone queues, seems thirty minutes or more is par for the course. Secondly, that earsplitting din on hold would annoy even the most placid person. A number of other retailers do this, notably JB HiFi and a couple of sporting footwear companies. It most definitely does not appeal to me, in fact I have a habit of informing staff I will not tolerate disco music at dangerous volume, and promptly leave the store. Thirdly, when I placed a click and collect order, I had no way of knowing that a personal emergency would make it impossible for me to collect the items on the allocated day. When I requested a different day I was told that cannot be done, I'd need to cancel the order and create a new one. The staffer to whome I spoke was totally inflexible,his attitude was that customers must follow all Ikea rules. Needless to say, no other retailer would dare treat a long term customer with such disrespect. I see this is the epitome of ignorance and arrogance, and I certainly won't be recommending Ikea to anyone in the future. In times past I had been a regular customer and had recommended Ikea to many associates, and my immediate thought was that the staffer in question was having a bad day. On checking a number of review websites both in Australia and internationally however, I discovered that the name of Ikea is universally mud. Presumably the recent change of management has brought with it a desire to completely destroy everything that was once commendable about Ikea.