I am rating Ikea as Poor due to their customer service. I specifically phoned to discuss the delivery of some furniture to my 92 year old Mother-in-Law who is moving into a 1st floor apartment & wanted to confirm that the delivery would be OK as there are 14 straight steps to her apartment. I was advised that they could not guarantee delivery and the driver would make a Health & Safety assessment at the point of delivery. When asked for a copy of the criteria I was advised that they didn't have this and it was 'down to the driver'. I then asked how a 92 year old lady was potentially going to have to move the delivery from the bottom of the stairs they could not answer. It will be interesting to see what occurs when the delivery is made, or not as other companies have delivered such items as fridge freezers with no problem!