If I could give 0 stars I would. This is by far the worst customer service I have ever received. We ordered some seat pad cushions for the solleron sofa, a recliner chair and a load of other items which came to near £500 along with a £40 delivery charge. The day before we received confirmation that our order was due the following day between 7-11. We waited in (we booked the day off work especially) and it didn’t arrive. I rang IKEA customer services and the gentleman said on the phone “it should arrive today but might be late. It says your order is delayed” this had not been communicated to us at all via text or email. We patiently waited for a further 4 hours and the items still had not arrived. I rang up and spoke to the same gentleman as before who told me that our order had encounter an error… wouldn’t come today and that some of the items were out of stock. Again… no communication from IKEA. No email, text or phone call. It’s just common courtesy. The gentleman said they would redeliver another day which we begrudgingly agreed to only to be told there’s no guarantee it will arrive on that day and that we would be best ringing up two days before to check it would arrive. Why is that my job as the customer? It is the most basic level of customer service to keep customers up to date on their order. We then cancelled the order and we’re told as a gesture of good will…. That they would also refund the delivery charge. Big round of applause IKEA. Thank you so much for refunding me for the delivery that you never delivered. Oh and the icing on the cake, if our refund isn’t in our account within 10 days… we need to ring and chase that up too. Safe to say we won’t be ordering again in a hurry. I also fully expect that IKEA won’t learn anything from this review as the thousands of others I’ve read on here today say exactly the same and clearly that’s not worked. If you’re thinking of ordering, think twice.