I live locally to Nottingham store, and purchased a kitchen from there worth a lot of money. Unfortunatly they did not have all parts available and did not know when it would be back in stock. I then checked online, and found all parts were available at the reading store. I went first thing in the morning, driving 2.5 hours to get it. When I went there, I spoke to Katarzyna D (kAT)at customer services. She told me only had 5 in stock (i needed 6). Before I left my house, I did check online and 6 of them was available. However that was fine and I bought everything available. When I went to collect my order, I saw there was another customer service desk which dealt with returns etc. There was no one there so I thought I would double check as I had drove a long way. That service member told me the store had one more in stock. She told me if I wanted it I would have to go back to the desk where Katarzyna D(KAT) was. I went back, and there was a queue and I did wait another 15 mins in the queue to see her. I informed her that another staff member had told me there was an extra one in stock available. She then said "why didn't you buy it from there then" in a rude tone. I said they sent me here. I asked politely "would you be kind enough to check one more time please". She rolled her eyes and I asked her a few more times to check as I have told differently. She rang someone one the second floor and said rudely and loudly "this customer has come back and wants us to check 100 more times". I said "excuse me" and and was shocked at the rudeness, as I was only asking because of what a different staff member had told me. She then said "do you want me to look or not". I said "are you going to speak to me like this" and her response was "don't tell me how to do my job". In then end the item was not in stock. That's what she told me. I have never been so embarrassed and spoken to so rudely in my whole life. I'm so angry at the level of customer service, especially after I have just spent an incredible amount of money for the kitchen. I hope some action is taken to to prevent this kind of customer service being given to someone else.