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Madalina Jianu
I ordered on June 11, 2021, a full kitchen furniture and full home appliances from Ikea (Romania), but I was delivered a kitchen without 5 doors and I wasn't delivered with handles for any doors or drawers. I wasn't told that the doors will arrive late in stock, it was only after I called Customer Services to ask for the doors that I found out they will arrive on September or maybe never. I was told that the doors will come in 2 months. I sent several emails asking for a solution, but Ikea came to install the incomplete kitchen and afterwards offered to change all doors with doors from an inferior product (as price and design), announcing me that the 5 missing doors will be delivered in 3 months instead of 2 months. I then asked for a discount, as all my things have been and are currently on the floor and I am not able to use the kitchen for more than 50%, and Ikea refused to grant me a discount and propose the installation of provisory doors at my cost. I proposed Ikea to pay for the provisory solution and refused to do so, claiming system issues :). I then asked for the handles to be delivered and I have now to wait one more week for their installation. I regret buying the kitchen from this company, I thought they are professional and customer oriented, but their approach is abusive and neglectful and rigid. Moreover, the advertising they make about their products and services is misleading, as the quality of their services is low.
3 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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