purchased am armchair and sofa. Firstly, the armchair was not received upon collected, but when returning to the store to address the situation, I was basically treated like a criminal, staff were rude, I could hear their derogatory conversation about me, and ultimately had to purchase another one! However, if security had taken the time to look clearly at the images of me receiving the order, instead of tracing my steps through the store that day, it would have been very clear to see on the security footage that the number of packages on the trolley’s given to me that the armchair is missing. Secondly, when constructing the sofa there were no fixings to fit the armrests in place. Upon phoning customer services we were informed that the said fixings are out of stock in the whole of the UK. As far as I am aware we have been sold an item that is not fit for it’s intended purpose and Ikea are in breach of their contract.