Was originally impressed when I got texts confirming delivery date and time. My order was scheduled between 1-5pm. Arrived 7.30pm. Muddy footprints throughout the house and they delivered an extra mattress that I hadn't ordered. I kindly informed the driver who shrugged his shoulders and said you have two now and refused to take it back. No copy of what we had signed for was left and no apology offered. It was down to me to then contact IKEA to inform them. The mattress is worth £250 so it was in their interest to get it back, not mine. They would not collect it at a time that was convenient to me, even though it was their mistake. I felt angry that I would have to sacrifice my time to wait for a time that was convenient for them. Was told they would ensure the collection was between 7am and 1pm. They called me at 1pm and finally arrived at 3pm to collect the mattress. My whole Saturday wasted for their mistake. I am extremely and annoyed and frustrated. Read these comments IKEA and improve. I love your products, but your delivery service is ruining your reputation. Don't give a time slot if it cannot be fulfilled, or at least ask the driver's mate to advise the customer that they are running two hours late. It's not rocket science!