I had a wardrobe deliver by store, assembly team who I have no issue with, came to assemble wardrobe 2 wks after delivery and found 4 damaged parts, assembly team told me they had to charge me a failed assembly charge of £25 which would be refunded by ikea. I contacted customer services who said to e mail copy of failed assembly invoice which I did and they would arrange delivery of the 4 damaged parts 2 days later. The delivery came with only 2 parts on the van (2 shelves missing) and again these parts were damaged. Again I rang customer services who said they had cancelled the parts without informing me as they were out of stock, it would be 10 days before re delivery. I told ikea that I wasn't prepared to wait 10 days and told them to collect wardrobe and give me refund. Collection was arranged for 7am-7pm time slot 2 days later. They rang me on day of collection at 5.30pm asking to arrange day for collection which was already arranged for that day!! The person was very unhelpful on the phone but anyway collection was again arranged for 2 days later. When the collection team came I noticed on invoice that they had the 2 shelves that had not been re delivered down to collect, I informed the drivers who said that they would have a record of this at call centre and I would be refunded within 2 days. After these 2 days had passed and still no refund I again contacted customer services to find out where the failed assembly and refund of wardrobe where, they informed me that 2 shelves were missing and that due to this my refund hadn't been issued. After an hour on the phone to customer services they said that my refund would be issued and someone would call me back within an hour to confirm this which they did not do. I rang again the following day to be back to square one as they had not issued refund and had to explain the situation all over again. After yet another hour on the phone they admitted they were in the wrong and would issue my refund, which I am still waiting for, ikea will NEVER get my business again!!