Would not give a single star, except in order to vent, I am forced to give at least one. ikea does not deserve any stars imho. Grillo pan is cheap a8i49 junk do not order it. Teflon coating peeling off making it extremely dangerous to use. Took three phone calls, more than 45 mins on hold - then abruptly disconnected without speaking w/human. Are there any humans that work at ikea customer no-service?? Finally got thru on live chat-took hours of trying. Prince was useless, even with as much info as I could give him, he was incapable or unwilling to look up an order via name, address, phone, email ... are you kidding me. What kind of low budget company is this that csr cannot find an order using a customer name? For 15 minutes I begged Prince to get a supervisor involved; he reluctantly got Anvish to help. Anvish made me go thru the same agonizing questions as Prince, it was worse than pulling teeth with out medication!!!!!!! The goal was to be as annoying and obtuse as possible and both Anvish and Prince get the award for that one. Finally, after almost 90 minutes of hair pulling, gut wrenching, excruciating back and forth repetitive chat, Anvish agreed that a credit would be issued. BUT, he could not provide proof via email, could only give a case number that may or may not be legit and it would take 7 to 14 business days ( meaning in real time it would be 3 weeks ) If ikea is so inept that they are unable or unwilling to process a customer refund in a timely manner, they should shut their doors. I for one will never spend another penny with them and will let any and all know the corporate policy on refunds is to hold you hostage on the chat for as long as you will tolerate it and to hang up on you multiple times on the customer no-service line hoping you just give up. Shame on you ikea, you need me, I do not need you!!!!!!!